IT Systems Support Specialist (Komotini)

Actionline is currently seeking on behalf of its client, Thermoilektriki Komotinis , for a IT Systems Support Specialist.

Job Summary
Responsibility for:
Configuring and maintaining the industrial business applications and Operational Technology (OT) environment of Komotini’s Power Plant.
Identifying and leading the implementation of new projects with regard to business applications/ networks.
Liaising with external IT /OT teams for infrastructure related projects and IT/OT security

Main Job Responsibilities/ Duties
Monitors and supports the designated business applications and/ or OT environment and systems’ integration to meet Komotini’s power plant’s requirements. Ensures that the applications are up to date with the latest patches and updates.
Provides support with IT/ OT and industrial applications related issues and troubleshoots/ resolves related problems in a timely manner.
Undertakes IT related Project Management tasks with regard to industrial application projects and identifies opportunities for enhancing efficiency and ensuring applications' sustainability.
Liaises with Industrial IT/OT vendors for incident resolution and maintenance related tasks.
Ensures business continuity by identifying the root cause of IT/OT related incidents and liaises with external IT support for their resolution.
Monitors Service Level Agreements with application vendors regarding maintenance & support services to guarantee quality.
Safeguards the organization’s IT and OT Security guidelines/ policies.
Develops a knowledge library as well as an archive of relevant documentation to ensure business continuity.