Amazon is looking for a Systems Support Engineer to use technical expertise for reviewing IT processes to improve the support provided by our IT Remote Support Services (ITRSS) team. ITRSS is the initial point of contact for all technical issues in Amazon Fulfillment Centers and Amazon Logistics sites. ITRSS is responsible for providing Tier 1 to Tier 3 support, including server and network infrastructure, end-user support, robotics support, imaging, and other specialized technical support services. This team will support thousands of Amazon employees.