Open vacancy at European Union Agency for Asylum (EUAA) in Malta

Programme Assistant - interim support (ICT)

Job Description

Dealing directly with staff either by telephone, email or in person at operational locations (which will include travelling outside of Malta).
Efficient handling of IT related issues assigned using the means available
Tracking and updating issues related to operations in the ICT Ticketing System
Proper escalation of issues to the 2nd or 3rd Level ICT Helpdesk
Support in maintaining an up-to-date assets and inventory database
Ensuring the smooth running of Video- and tele-conferencing facilities
Installing hardware and software components, updates, workstations, peripherals and mobile phones, videoconferencing units, and logical unit support, while ensuring maintenance
Carry-out pre-deployment quality control for desktop and laptop platforms
Establish and update respective release and maintenance documentation
Ensure hard drive encryption is applied according to ICT procedures
Assist with the coordination of technical support with external service suppliers and contracted vendors, specifically regarding audio and video equipment in the EUAA and local Authority facilities
Collaborate and support the maintenance of the Documentation and in the operation of available ICT applications
Coordinate in the delivery / replacement of ICT Equipment which are critical to the smooth running of the operation.