BESPOKE GLOBAL RECRUITMENT LTD is seeking Support Engineers who have experience working with Virtualisation products and server support in a helpdesk or managed services environment.
Successful candidates will provide helpdesk and remote desktop support, acting as the primary point of contact for all technical issues.
The role includes:
Responding to incoming calls, ensuring accurate logging and call resolution priorities are met
Escalating issues within the Service Desk team to ensure maximum levels of customer satisfaction
Troubleshooting customer technical faults and work with external vendors/service providers to achieve fault resolution
Working as a team to deliver timely resolutions to customer requests received via telephone, email and automated monitoring
Maintaining professional working relationships with customers, suppliers and work colleagues