Customer Care & Collection Agent at BEFON

Addressing the company's written complains in a more satisfying way possible.

As well as solving any kind of differences in desired time in the desired way: Customer satisfaction in the management of their complaint or the settlement of the dispute that have been with the company.

Job Description

The representation of the company for all disputes involving customersin all official authorities, consumer associations, and out-of-court legal representation with the assistance of the legal department.
The reception and customer service at the headquarters of the company in the customer service Department
Contact with the complaining customer when required
Decision-making for the prompt and equitable resolution of problems of customers
Official certificates of the company about problems of delays, credits, refunds, etc.
Low level reporting

SKILLS / QUALIFICATIONS

TEI/ Technical Educational Institute
2 years of relevant working experience
Excellent analytical thinking and procedures oriented
Excellent written and verbal communication skills
Excellent communication & interpersonal skills
Conflict management and resolution/negotiation skills
Excellent command of the English language
Very good knowledge of MS Office applications

Reports to

Customer Care & Collection Manager

Main Contacts

Billing & Metering
External customers
Office Administration Function
Legal Counsel

You can send your at: careers@befon.gr