Service Desk Analyst (Greek and English) in Bucharest, Romania

The Service Desk Analyst will be the first point of contact for all IT service desk incidents and requests for our customer. The Analyst will file customer calls, troubleshoot, document and solve IT related issues based on solutions found in the knowledge base. The Analyst must work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

Requirements
- Greek and English – advanced level;
- Knowledge of and/or experience supporting Windows and MS Office products;
- Excellent troubleshooting capability;
- Previous successful customer service experience is considered an advantage;
- Sound judgment and decision making skills;
- Strong analytical, technical, problem solving and organizational skills;
- Process and procedure oriented;
- Strong written and oral communication skills;
- Team player, self-motivated, organized, detail oriented and able to handle changing priorities;
- Able to communicate problems/issues to customers in a non-technical manner.

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