IT Support Trainee - Nicosia- Cyprus

On behalf of our client, an established Firm with a presence of over 20 years in Cyprus, we are seeking an IT Support Trainee to join their growing office in Nicosia. The successful candidate will be fully trained, so this will be a great opportunity for a recent IT graduate to gain their first position within the IT sector.

MAIN DUTIES AND RESPONSIBILITIES

• Respond to user requests for service, troubleshoot problems and help develop solutions
• Reformatting both PC’s and laptops
• Support PC hardware components, desktop operating system software, and application software
• Perform minor repairs to equipment and arrange for other servicing needs
• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors, if necessary
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses, if necessary
• Record activities, solutions and other responses to request for service
• Assist in maintaining inventory records and documentation for equipment. This will require basic knowledge of MS Access
• Contribute to company technical documentation and participate in policy, procedure, and standards development
• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems
• Develop and provide user training for basic hardware and software use
• Maintain open communication and positive working relationship with internal staff

For more information www.cyprusjobs.com