IT Desktop Support Trainee in Nicosia, Cyprus

A Nicosia-based local accounting & advisory firm, seeks to recruit a young candidate as an IT Desktop Support trainee.

We are looking for new graduates who seek to kick-start their IT career, under a watchful guidance of an IT Manager, within a prominent accountancy firm.

Key Responsibilities:

• Respond to user requests for service, troubleshoot problems and help develop solutions
• Reformatting both PC’s and laptops
• Support PC hardware components, desktop operating system software, and application software
• Perform minor repairs to equipment and arrange for other servicing needs
• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors, if necessary
• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses, if necessary
• Record activities, solutions and other responses to request for service
• Assist in maintaining inventory records and documentation for equipment. This will require basic knowledge of MS Access
• Contribute to the company's technical documentation and participate in policy, procedure, and standards development
• Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems
• Develop and provide user training for basic hardware and software use
• Maintain open communication and positive working relationship with staff
• Perform other duties/projects as assigned.

Candidate Profile:

• University degree in Computer Science or any other related field
• Exceptional customer service skills
• Ability to troubleshoot and resolve hardware and software problems
• Ability to work in a team environment
• Excellent oral and written communication skills in both English (Essential) and Greek
• Ability to work under minimal supervision
• Ideally some experience with Windows 7/10 in a technical support environment
• Ideally some experience supporting recent versions of Microsoft Office Applications, including 2013 and 2016
• Experience with networking technologies and printer support is preferred
• Awareness of PC hardware components, desktop operating system software, and application software
• Awareness of PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology
• Ability to research and understand technical documentation
• Understanding of how to apply various technical resources
• Ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication
• Maintain friendly but professional service throughout all tasks undertaken

Source: www.cyprusjobs.com